Terms of purchase

The order

As a customer, you are responsible for ensuring that your information when ordering is correct. When you place an order, an order confirmation is sent via e-mail, it is a confirmation that we have received your order. Your order is binding and no changes can be made afterward. When the order is ready to be sent, an invoice will also be sent via e-mail.

Payment method

We work on an SSL-secure platform with Stripe to ensure that you as a customer can feel safe shopping with us.

Currency

We only trade in Swedish kronor / SEK 

Shipping

The package will be send with secure shipment in Sweden with Postnord and outside Sweden with Postnod, UPS, DHL or DPD.

Delivery

We send the order within ten working days  after we have received your order. It may take longer during high seasons, in which case we will contact you as soon as possible. 

Right of withdrawal and right of exchange

We have a 14-day right of withdrawal if you regret your purchase in our webshop, return that the product is not damaged and unused condition with the original packaging within the right of the withdrawal period.

You as a customer pay for the return shipment and with a change, we are responsible for sending new goods to you.

Returned to:
Studio Mark van den Heuvel
Stenserud 41,
68698 Gräsmark, Sweden

Complaint

Send us the complaint via e-mail with the requested information as formatted below.

Name:
Address:
Contact no .:
Order / receipt number:

Reasons for complaints and how to find the problem:

Photos of injury (s):

We will contact you within three working days whether the item is to be returned or not. Customers are responsible for packing the product well to avoid damage that can be caused during transport.

If you have any questions about these terms please contact us on our e-mail